In accordance with our EULA, Genymobile does not normally offer a refund of any fees after you have purchased access to Genymotion Device image (PaaS) from cloud providers for any supported instance type even if you have not launched it. You are responsible for monitoring your instance activity and usage.
If you wish to request a refund, you can submit a refund request here.
Please note, however, that the decision to validate or reject your request is at our entire discretion.
Thank you for your understanding.