As a third-party seller, Genymobile only provides the AMI image to EC2 instances.
Amazon, Google, Alibaba or Microsoft are the one monitoring Genymotion PaaS instances usage.
We can't have nor provide reports like the number or the kind of instances started, nor how long they have been running.
Because we have no control over the billing process, we don't take any responsibility for incorrect charges. For more details, please read our refund policy as explained in the virtual machine details.
We recommend contacting your cloud provider support before contacting us to request a refund.