As a third-party seller, Genymobile only provides the AMI images to EC2 instances.
Amazon, Google, Alibaban Microsoft or Oracle are the one monitoring Genymotion PaaS instances usage. We can't have nor provide reports like the number or the kind of instances started, nor how long they have been running.
Because we have no control over the billing process, we don't take any responsibility for incorrect charges. For more details, please refer to our Genymotion Device images Refund and Cancellation Policy
We recommend contacting your cloud provider support before contacting us to request a refund.