In accordance with our EULA, Genymobile does not normally offer a refund of any fees after you have purchased access to Genymotion PaaS (Device image) from third-party cloud providers for any supported instance type even if you have not launched it. Users are responsible for monitoring your instance activity and usage.
If you still wish to negotiate a partial refund, please contact sales@genymobile.com.
Please note, that the decision to validate or reject your request is at our entire discretion.