All the steps in the purchase process in PayPal haven't been completed or failed.
Usually, this happens when you don't go through all the steps of the purchase and haven't approved the final validation of your payment.
At this stage, the order has been automatically generated but no payment has been validated and no charge will be applied.
Contact PayPal assistance to validate/complete the purchase or make a new order and make sure all the purchase steps have been completed. If it is validated by PayPal, you will automatically receive an invoice and a license key by email.
Note
We recommend using either Firefox or Chrome when purchasing.