Usage Frequently Asked Questions
- How can I get old versions of Genymotion Desktop?
- I want to test Genymotion Desktop Pro, with full features, but I have already selected "Personal Use"
- Is there a trial for Genymotion Desktop Pro edition?
- What are Genymotion Desktop requirements?
- How to uninstall Genymotion Desktop completely (purge)?
- How to play games with Genymotion Desktop?
License Frequently Asked Questions
- I get the error "Too many attempts, please try again later."
- I get the error: "You have activated the maximum number of workstations allowed by your license"
- Can I transfer a license to another computer?
- I get the error "Your license has expired", while my Desktop license is still valid.
- Do I need a license if I use Genymotion Desktop for teaching?
- How to release or re-assign a BUSINESS License?
General Troubleshooting
- Genymotion Desktop is stuck on "Booting..." animated logo
- I have just changed my password, but Genymotion Desktop still says "bad username and/or password"
- Unable to start the Virtual Device
- Android 15 and 16 are very slow in Genymotion Desktop.
- Device link does not work (white and/or frozen screen)
- Drag'n Drop doesn't work with Genymotion Desktop
VirtualBox Troubleshooting
- An error has occurred while trying to create a virtualbox host-only network interface
- The VirtualBox DHCP server has not assigned an IP address to the virtual device
- VirtualBox recommended versions
- Every device API is set to 0.0 and size is changed to 1024x600
- I recently upgraded VirtualBox and Genymotion no longer works
- Virtualbox configuration error
Linux Troubleshooting
- Which Linux distributions are officially supported?
- Linux - An error has occurred while trying to create a virtualbox host-only network interface
- Linux - Genymotion Desktop crashes when starting a Virtual Device
- Linux - Unable to start the Virtual Device
- The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
macOS Troubleshooting
- Apple Mac M series support
- Does Genymotion Desktop support Apple Mac M4 models?
- I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
- The device starts, but I can't click anywhere and widgets are greyed out (macOS)
- Are older versions of macOS supported?
- I can't set more than 2048MB of RAM to the device (mac M series)
Windows Troubleshooting
- How to disable Hyper-V in Windows?
- I get the error "Unable to start the virtual device" after a Windows update
- The virtual device crashes, freezes or fails to boot on Windows
- Windows - An error has occurred while trying to create a virtualbox host-only network interface
- Windows - Unable to start the Virtual Device
- Genymotion Desktop and standard (non admin) user accounts on Windows