Display is forwarded from the instance to the web browser via webrtc - if the display doesn't show or is black, it is probable that something is blocking webrtc.
1. Google Chrome
Genymotion v9.0.0 and lower are no longer compatible with Google Chrome since version 89.
Make sure your instances use Genymotion version 10.0.0:
If not, upgrade them or use a different web browser, such as Mozilla Firefox.
2. Add-ons and extensions
If you use add-ons, extensions or blockers with your web browser, make sure that they don't block webrtc.
3. Firewall and security
- Make sure you have configured your cloud provider security group or firewall in a way you can connect to the instance from your location with the following rule:
https IN TCP 443
- Make sure your network firewall have the following ports open:
ssh IN TCP 22If you are accessing from a company network, make sure your company infrastructure has opened the HTTPS port:
http IN TCP 80
https IN TCP 443
https OUT TCP 443If your company is using a proxy, please make sure to allow HTTP CONNECT on any ports. If the proxy is a SOCKv5 proxy, you will also need to allow UDP ASSOCIATE.
Since Genymotion v8.0.0, webrtc is redirected to our own TURN server. However, it is still possible to install and use your own TURN server. Please refer to Accessing a Virtual Device from an entreprise Network for more information.
- Restart the instance
4. The Genymotion instance has no public IP
Due to technical limitations, an instance needs to have access to the Internet via a public IP or the display will be broken (black screen).
This will be fixed in the future, but in the meantime, if the instance must not have nor be accessed from a public IP for some, your need to use your own TURN/STUN server. For more details, please refer to Genymotion Device image (PaaS) user guide: Access an instance from an Enterprise network (NAT)