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  1. Genymotion
  2. Genymotion Device image (PaaS)
  3. Troubleshooting

Troubleshooting

Known issues and solutions

  • I get the error "no matching host key type found. Their offer: ssh-rsa" when trying to connect with SSH
  • ADB connection is lost after a while with my Genymotion Device image instance(s).
  • I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Internet is not connected.
  • I can't find any device templates with Genymotion Device image (PaaS).
  • I can't find my application or game in Google Play Store (Genymotion Device image).
  • I have generated and setup a certificate but I still get a security warning when connecting to the device from the Web.
  • I keep getting "Android Setup keeps stopping" error
  • My Webcam does not work with Genymotion Device image (PaaS) on iOS.
  • The Virtual Device display doesn't show in web browser with Genymotion Device image (PaaS).
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