Display is forwarded from the instance to the web browser via webrtc - if the display doesn't show or is black, it is probable that something is blocking webrtc.
1. Google Chrome
Genymotion v9.0.0 and lower are no longer compatible with Google Chrome since version 89.
Make sure your instances use Genymotion version 10.0.0 or higher:
If not, upgrade them or use a different web browser, such as Mozilla Firefox.
2. Add-ons and extensions
If you use add-ons, extensions or blockers with your web browser, make sure that they don't block webrtc.
3. Firewall and security
- Make sure you have configured your cloud provider security group or firewall in a way you can connect to the instance from your location with the following rule:
https IN TCP 443
- If you are using a local firewall, make sure the following ports are open:
ssh IN TCP 22
http IN TCP 80
https IN TCP 443
- If you are accessing from a company network, make sure your company infrastructure has opened the HTTPS port:
https OUT TCP 443If your company is using a proxy, please make sure to allow HTTP CONNECT on any ports. If the proxy is a SOCKv5 proxy, you will also need to allow UDP ASSOCIATE.
You may also need to whitelist our TURN/STUN IPs. For more details, please refer to Genymotion Device image (PaaS) users' guide: Access an instance from an Enterprise network (NAT)
- Restart the instance
4. The Genymotion instance has no access to the Internet and/or no Public IP
An instance needs to have access to the Internet to reach our TURN/STUN server or webRTC communication will be broken.
If the instance must not have a public IP and/or access to the Internet for some reason, you need to use your own TURN/STUN server. For more details, please refer to Genymotion Device image (PaaS) users' guide: Access an instance from an Enterprise network (NAT)