If you get one of the following issue:
- The application does not appear in Google Play Store.
- Google Play Store says "Your device isn't compatible with this version".
Then, try the following
1. Use Aurora store instead of Google Play Store
Google Play Store detects that Genymotion is an emulator and many apps and games will not appear as "not compatible with this device".
To workaround this, you can use Aurora store and spoof a real device. To do so, please follow the instructions from this article: How to install and setup Aurora Store on Genymotion?
Some apps and games may require Google Play Services to work. In that case, you will need to install Google Play Store alongside Aurora Store.
2. The app or game requires unsupported features
If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet; such as Bluetooth, Fingerprint or Sensors.
We recommend verifying which features are required for your application or game and check out Genymotion SaaS user guide to see whether it is supported.
3. You may be using an old x86\x86_64 image
Most modern Android apps and games are only available for arm64: if you are still using a deprecated x86/x86_64 device, switch to one of the current arm64 devices.
x86/x86_64 images have been deprecated and removed since March 2026.