If you are trying to install an application and encounter the following issues:
- the application does not appear in Google Play Store.
- Google Play Store says "Your device isn't compatible with this version".
- you try to upload the application/game with an APK file, but it does not open.
Then, it may be available only for arm/arm64, or detect root.
1. The application/game is only available for arm (armv7) or arm64 (armv8)
AWS / Alibaba
You need to use an ARM version Genymotion Device image. For more details, please refer to Genymotion Device image (PaaS) users' guide
Oracle Cloud Infrastructure
Our Genymotion Device image for Oracle Cloud Infrastructure runs on an Ampere Computing virtual machine based on arm64 (armv8) architecture. Applications for arm and arm64 should install and run without any third party tools. Please refer to Genymotion Device image (PaaS) users' guide for more details.
GCP / Azure
Genymotion Device image (PaaS) for GCP and MS Azure is only available with x86_64 architecture for the moment. To install and run applications for arm (armv7), you need to install an ARM translation tool.
For more information, please refer to Genymotion Device images user guide - Installing applications
Using ARM translation tools with Genymotion is not officially supported. We cannot guarantee the result, nor provide any technical support if the application/game does not install or run, or if Genymotion does not operate correctly. Do it at your own risks.
Applications for arm64 (armv8)
ARM translation tools cannot translate arm64 code - applications/games for arm64 (armv8) only will not be available nor run on GCP, Alibaba and Azure.
2. The application/game detects root
Most Genymotion Device Android images are rooted and cannot be unrooted.
However, we have recently released an Android 10.0 image with a new root toggle feature. For more details, please refer to Genymotion Device image user guide.
3. The application/game requires unsupported features
If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet; such as Bluetooth, Fingerprint or Sensors.
In this case, make sure to always use the latest version of Genymotion Device image and check out our release notes regularly for new releases.