Generate global logs
1. If you cannot log in to Genymotion
If Genymotion Desktop UI is not accessible, or you cannot log in, you can use gmtool to generate the logs on your Desktop:
Windows
“C:\Program Files\Genymobile\Genymotion\gmtool.exe” admin logzip “%homepath%\Desktop”
macos
/Applications/Genymotion.app/Contents/MacOS/gmtool admin logzip ~/Desktop
Linux
~/genymotion/gmtool admin logzip ~/Desktop
Note
If you installed Genymotion somewhere else, you may need to replace "~" by Genymotion installation absolute path. If unsure, you can use the find gmtool ~ | grep -w gmtool command to find where gmtool is located.
or
/opt/genymobile/genymotion/gmtool admin logzip ~/Desktop
2. Find logs if Genymotion crashes or fails to start
If Genymotion crashes at start, logs are automatically generated in the following folders:
Windows
Logs can be found in C:\Users\[your username]\ or %localappdata%\Genymotion
macos
Logs can be found in /Users/[your username]
Linux
Logs can be found in /home/[your username]/
3. From Genymotion User Interface
In Genymotion Desktop main window, open the Help panel, then select Generate logs and select an output directory.
Note
On macos, go to Genymotion > Help > Generate all logs in the macos topbar.
This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs.
Generate a log archive of a specific virtual device
- Right-click on the virtual device from Genymotion Desktop main window.
- Click Generate logs.
- Select the path to save the generated archive.
- Wait until the archive is generated and click Close.
This will create a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains the logs from the virtual device you selected.