General logs
From Genymotion User Interface
In Genymotion Desktop main window, navigate to the Troubleshooting panel, then select Generate logs and select an output directory.
This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs.
From Command Line
If Genymotion Desktop UI is not accessible, or you cannot log in, you can use gmtool to generate the logs on your Desktop:
- Windows
“C:\Program Files\Genymobile\Genymotion\gmtool.exe” admin logzip “%HOMEPATH%\Desktop”
- macOS
/Applications/Genymotion.app/Contents/MacOS/gmtool admin logzip ~/Desktop
- Linux
~/genymotion/gmtool admin logzip ~/Desktop
Note
If you installed Genymotion somewhere else, you may need to replace "~" by Genymotion installation absolute path. If unsure, you can use the find gmtool ~ | grep -w gmtool command to find where gmtool is located.
or
/opt/genymobile/genymotion/gmtool admin logzip ~/Desktop
This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs on your Desktop.
Auto-generated logs
Genymotion automatically creates a genymotion.log file at each start which contain basic general logs. If you cannot generate logs for some reason, you can still send this log file to technical support.
The file can be found in the following folders:
- Windows:
%LOCALAPPDATA%\Genymobile - Linux and macOS:
$HOME/Genymobile
Generate a log archive of a specific virtual device
- Right-click on the virtual device from Genymotion Desktop main window.
- Click Generate logs.
- Select the path to save the generated archive.
- Wait until the archive is generated and click Close.
This will create a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains the logs from the virtual device you selected.