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How to get Genymotion Desktop logs?

  • Updated

Generate global logs

With Genymotion UI

In Genymotion Desktop main window, open the Help panel, then select Generate logs and select an output directory.

Note

On macos, go to Genymotion > Help > Generate all logs in the macos topbar.

This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs.

Generate_logs_UI_Desktop.gif

With gmtool

If Genymotion Desktop UI is not accessible, you can also use gmtool to generate the logs on your Desktop:

Windows

“C:\Program Files\Genymobile\Genymotion\gmtool.exe” admin logzip “%homepath%\Desktop”

macos

/Applications/Genymotion.app/Contents/MacOS/gmtool admin logzip ~/Desktop

Linux

~/genymotion/gmtool admin logzip ~/Desktop

Note

If you installed Genymotion somewhere else, you may need to replace "~" by Genymotion installation absolute path. If unsure, you can use the find gmtool ~ | grep -w gmtool command to find where gmtool is located.

or

/opt/genymobile/genymotion/gmtool admin login ~/Desktop

Generate a log archive of a specific virtual device

  1. Right-click on the virtual device from Genymotion Desktop main window.
  2. Click Generate logs.
  3. Select the path to save the generated archive.
  4. Wait until the archive is generated and click Close.

Generate_VD_logs_UI_Desktop.gif

This will create a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains the logs from the virtual device you selected.

Find logs if Genymotion crashes or fails to start

If you cannot use any of the above methods for some reason, it is still possible to find the logs in the following paths:

Windows

Logs can be found in C:\Users\[your username]\ or %localappdata%\Genymotion

macos

Logs can be found in /Users/[your username]

Linux

Logs can be found in /home/[your username]/

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