Global logs
If Genymotion crashes or fail to start with an error
If Genymotion crashes or stops with an error, logs are automatically generated in your home folder:
- Windows:
C:\Users\[your_windows_username]\or%HOMEPATH%, or%LOCALAPPDATA%\Genymotion\. - macOS:
/Users/[your_macos_username]/or$HOME. - Linux:
/home/[your_linux_username]/or$HOME.
The log archive should be named genymotion-logs-XXXXXXXXXX-XXXX.zip.
If you cannot log in to Genymotion
If Genymotion Desktop UI is not accessible, or you cannot log in, you can use gmtool to generate the logs on your Desktop:
- Windows
“C:\Program Files\Genymobile\Genymotion\gmtool.exe” admin logzip “%HOMEPATH%\Desktop”
- macOS
/Applications/Genymotion.app/Contents/MacOS/gmtool admin logzip ~/Desktop
- Linux
~/genymotion/gmtool admin logzip ~/Desktop
Note
If you installed Genymotion somewhere else, you may need to replace "~" by Genymotion installation absolute path. If unsure, you can use the find gmtool ~ | grep -w gmtool command to find where gmtool is located.
or
/opt/genymobile/genymotion/gmtool admin logzip ~/Desktop
This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs on your Desktop.
From Genymotion User Interface
In Genymotion Desktop main window, open the Help panel, then select Generate logs and select an output directory.
Note
On macos, go to Genymotion > Help > Generate all logs in the macos topbar.
This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs.
Generate a log archive of a specific virtual device
- Right-click on the virtual device from Genymotion Desktop main window.
- Click Generate logs.
- Select the path to save the generated archive.
- Wait until the archive is generated and click Close.
This will create a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains the logs from the virtual device you selected.