I can't install or run an application/game in Genymotion Desktop

If you get one of the following issue:

• The application does not appear in Google Play Store
• Google Play Store displays the error "Your device isn't compatible with this version"
• You try to upload an APK file, but it doesn't do anything or you get an error message "INCOMPATIBLE_ABI"

Then, it may not be compatible with Genymotion Desktop. There are however some situations where there is a workaround:

The application/game is only available for ARM

Genymotion Desktop virtual devices architecture is x86 and x86_64 (Android > 11) on PC (x86_64) and old Mac with Intel CPU. Therefore, it cannot interpret code for ARM: you need to use ARM translation tools if your app or game is not available for x86 or x86_64.

For detailed instructions, please refer to Genymotion Desktop user guide.

Using ARM translation tools is not officially supported: if a given application or game still doesn't run, or if Genymotion doesn't operate correctly, we will not provide any technical support.
USE AT YOUR OWN RISKS!

The application/game detects root

It is not possible to run apps or games which detect root on Genymotion Desktop: the virtual devices are rooted and cannot be unrooted for the moment. Also, it is no longer possible to hide root with Xposed/EdXposed/LSPosed. Magiskhide will not work either.

Running such apps/games requires a user build (un-rooted) images. For more information, please refer to this article: Is it possible to un-root or hide root?

The application/game requires unsupported features

If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet, such as Bluetooth or Fingerprint.

In this case, make sure to always use the latest version of Genymotion Desktop and check out our release notes regularly for new releases.