General Troubleshooting
Common known issues and solutions with Genymotion Desktop
- I have just changed my password, but Genymotion Desktop still says "bad username and/or password"
- Unable to start the Virtual Device
- Unable to load OpenGL libraries from your system
- Drag'n Drop doesn't work with Genymotion Desktop
- Error while creating the device / virtual terminal
- Genymotion Desktop and firewalls
- Genymotion Desktop and VPN
- Genymotion Desktop crashes or freezes when starting a Virtual Device
- Genymotion Desktop for Windows XP, Vista and 7
- Genymotion Desktop installer doesn't run
- Genymotion Desktop is stuck on "booting" status
- Genymotion Desktop is unstable and slow after a while (memory leaks)
- Genymotion Desktop is very slow and unstable
- Genymotion plugin icon does not appear in Android Studio
- GMTool returns the error code 14
- Google Play Services keeps crashing
- I can't find Android 4.1, 4.2 or 4.3
- I can't find any Android 11 devices on Genymotion Desktop.
- I can't find the device I need in the virtual device list.
- I can't install or run an application/game in Genymotion Desktop
- I can't sign in to Genymotion Desktop
- I keep getting "System UI is not responding" error
- Installing Open GApps fails with error "Open GApps archive is corrupted."
- Invalid reply from server / Something went wrong
- My webcam does not work with Genymotion Desktop
- Network error - can't connect
- The map is blank on the GPS widget
- The Open GApps widget (icon) is gray
- The Virtual device display is black (Genymotion Desktop)
- Too many failed attempts, please try again later