I can't install or run an application/game in Genymotion Desktop

If you get one of the following issue:

• The application does not appear in Google Play Store
• Google Play Store displays the error "Your device isn't compatible with this version"
• You try to upload an APK file, but it doesn't do anything or you get an error message "INCOMPATIBLE_ABI"

Then, it may not be compatible with Genymotion Desktop. There are however some situations where there is a workaround:

The application/game is only available for ARM

Genymotion Desktop virtual devices architecture is x86 and x86_64 (Android > 11) on PC and Mac with Intel CPU. Therefore, it cannot interpret code for ARM: you need to use ARM translation tools if your app or game is not available for x86 or x86_64. For detailed instructions, please refer to Genymotion Desktop user guide.

Using ARM translation tools is not officially supported: if a given application or game still doesn't run, or if Genymotion doesn't operate correctly, we will not provide any technical support. Use at your own risk!

The application/game detects root

Genymotion Desktop virtual devices are rooted and some applications and games will detect it and refuse to install and run. They will not appear in Google Play Store or it will say that "Your device isn't compatible with this version", even with ARM translation tools installed.

In this case, it is not possible to install or run those apps and games with Genymotion Desktop.

However, we offer an Android 10 image with root toggle for our Genymotion Device Image for Cloud providers product.

The application/game requires unsupported features

If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet, such as Bluetooth or Fingerprint.

In this case, make sure to always use the latest version of Genymotion Desktop and check out our release notes regularly for new releases.