Skip to main content

"Unable to start the Virtual Device" error

Julien
  • Updated

1. Windows

If you are running Genymotion Desktop in Windows, read "Unable to start the virtual device" (Windows 10) first.

2. Other

  • The Virtual Device state is not "power off"

The virtual device may not have been shutdown correctly:

  1. Close Genymotion and open VirtualBox.
  2. Verify the virtual device state. If it is not Power Off, right-click on the device and select Close > Power Off:

    VBox_power_off.gif

 

  • Firewall

Firewalls can interfere and block Genymotion player communication with VirtualBox. If you use a firewall, make sure to refer to Genymotion Desktop and firewalls first.

  • VPN

If you are using a VPN, stop your VPN or refer to the article Genymotion Desktop and VPN.

  • Hardware virtualization feature is disabled

Make sure that the Intel VT-X, AMD-V or SVM virtualization feature is enabled in your BIOS. Please refer to "Your CPU is incompatible with virtualization technologies" error for more details.

Related articles