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Windows Troubleshooting

Known issues and solutions with Windows OS

  • I get the error "Unable to start the virtual device" after a Windows update
  • The virtual device crashes, freezes or fails to boot on Windows
  • Windows - An error has occurred while trying to create a virtualbox host-only network interface
  • Windows - Unable to start the Virtual Device
  • Genymotion Desktop and Hyper-V (Windows)
  • Genymotion Desktop and standard (non admin) user accounts on Windows
  • Genymotion Desktop starts but the main window does not show or is white
  • How to disable Fast Startup on Windows 10?
  • How to enable hardware virtualization (VT-x/SVM) on Windows 10?
  • How to enable hardware virtualization (VT-x/SVM) on Windows 11?
  • How to force Genymotion Desktop use the high performance discrete GPU on laptops?
  • I get the error "msvcr100.dll is missing"
  • Is there a build of Genymotion Desktop for Windows 32-bit?
  • Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [...] The memory could not be read."
  • The device display is distorted or blank, and Genymotion freezes when I use Android 8 or higher
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