General Troubleshooting
Common known issues and solutions with Genymotion Desktop
- Genymotion Desktop is stuck on "Booting..." animated logo
- I have just changed my password, but Genymotion Desktop still says "bad username and/or password"
- Unable to start the Virtual Device
- Device link does not work (white and/or frozen screen)
- Drag'n Drop doesn't work with Genymotion Desktop
- Error while creating the device / virtual terminal
- Genymotion Desktop and firewalls
- Genymotion Desktop and VPN
- Genymotion Desktop becomes unstable and slow after a while.
- Genymotion Desktop installer doesn't run
- Genymotion Desktop is very slow and unstable
- Genymotion plugin icon does not appear in Android Studio
- GMTool returns the error code 14
- Google Play Services keeps crashing
- How to fix "Your CPU is incompatible with virtualization technologies" error?
- I can't find Android 4.4 and below
- I can't find the device I need in the virtual device list.
- I can't install or run an application/game in Genymotion Desktop
- I can't log in to Genymotion Desktop: "Invalid reply from server" / "Something went wrong"
- I can't log in to Genymotion Desktop: "Too many failed attempts, please try again later"
- I can't sign in to Genymotion Desktop
- I get the error "Error while creating virtual device" when I create a new device
- I get the error "Network error - can't connect" when I launch Genymotion Desktop
- I get the error "Server Error (500)" when I try to purchase a license
- I have a 4K monitor and some icons are blurry, and/or some parts of the UI are out of screen (Genymotion Desktop)
- I keep getting "System UI is not responding" error
- Installing Open GApps fails with error "Open GApps archive is corrupted."
- My webcam does not work with Genymotion Desktop
- The map is blank on the GPS widget
- The Open GApps widget (icon) is gray